Frequently Asked Questions
Everything you need to know about PadVox.
General
What is PadVox?
PadVox is the all-in-one platform for live musicians. It combines professional multitrack playback, project management, tour planning, stage plots, in-ear monitoring, and ticketing into a single app.
Which platforms does PadVox support?
PadVox is available on iPhone, iPad, and Apple Watch as a native iOS app. There is also a web app for accessing your account, managing content, and collaborating with your project from any browser.
Is PadVox available on Android?
Currently PadVox is exclusive to the Apple ecosystem (iOS, iPadOS, watchOS). Android support is not available at this time. However, the web app can be accessed from any device with a browser.
Does PadVox work offline?
Absolutely. PadVox is built offline-first. You can play, mix, edit setlists, and perform live without internet. All your data syncs automatically when you reconnect.
Is my data secure?
Yes. Your data is encrypted in transit and at rest. We use industry-standard security practices. Your audio files and project data remain private and are never shared with third parties.
Playback & Audio
What audio formats does PadVox support?
PadVox supports WAV, AIFF, MP3, AAC, and FLAC files. For the best quality in live performance, we recommend using WAV or AIFF files.
How many stems can I use per track?
The Free plan supports up to 2 stems per track. Pro and Business plans support more stems per track, so you can have individual control over every element of your backing track.
Which audio interfaces are supported?
Any USB or Lightning audio interface compatible with iOS/iPadOS. This includes MOTU, Focusrite, PreSonus, Behringer, and many more. Multi-output routing is available on Pro and Business plans.
Can I route different stems to different outputs?
Yes. With Pro and Business plans, you can use multi-output audio interfaces like MOTU to route individual stems to separate physical outputs. That is perfect for sending a click to the drummer, keys to FOH, and a different mix to in-ear monitors.
Does PadVox support MIDI?
Yes. Pro and Business plans include MIDI control, allowing you to trigger scene changes on lighting consoles, control external synths, or sync with other MIDI-enabled gear during your set.
Can I control playback from my Apple Watch?
Yes. The Apple Watch app (Pro and Business plans) lets you start, stop, and navigate your setlist from your wrist. No need to walk over to the iPad during a performance.
Project management
How many projects can I manage?
The Free plan supports 1 project with up to 5 members. Pro and Business plans support unlimited projects and members, so you can manage all your projects from a single account.
Can project members see lyrics and cues during a show?
Yes. Project members can connect their own devices and see synchronized lyrics, cues, and setlist info in real time during the performance.
Can I share setlists and tracks with my project?
Yes. All plans allow sharing setlists with project members. Pro and Business plans include cloud sync so everyone always has the latest version of tracks, lyrics, and cues.
What are stage plots?
Stage plots are visual diagrams that show the placement of musicians, instruments, monitors, and equipment on stage. PadVox lets you create and share professional stage plots digitally, so your sound engineer and venue always know your setup. Available on the Business plan.
Plans & Billing
Can I try Pro for free?
Yes! Every new account gets a 7-day Pro trial with no credit card required. Explore all features risk-free.
Can I switch plans anytime?
Absolutely. Upgrade, downgrade, or cancel at any time from your account settings. Changes apply immediately with prorated billing.
What happens to my data if I downgrade?
Nothing is deleted. You keep all your data on your device. Some features may become read-only until you re-upgrade, and cloud storage beyond the free limit will be preserved for 30 days.
Is there a student or church discount?
Yes! Students get 50% off Pro with a valid .edu email. We also offer special pricing for churches and worship teams. Contact us for a discount code.
How does the annual billing work?
When you choose annual billing, you pay for 12 months upfront and save 20% compared to monthly billing. You can switch between monthly and annual at any time.
What payment methods do you accept?
Subscriptions are handled through the App Store (Apple), so all payment methods accepted by Apple are supported, including credit/debit cards and Apple Pay.
Technical
What are the minimum device requirements?
PadVox requires iOS 17 or later. It runs on iPhone, iPad, and Apple Watch. For the best multitrack playback experience, we recommend an iPad with an A12 chip or newer.
How much storage do I need on my device?
The app itself is lightweight. Storage depends on your audio files. A typical song with 8 stems in WAV format is around 200-400 MB. We recommend at least 10 GB of free space for a comfortable setlist.
Can I use PadVox with HDMI or AirPlay?
Yes. Pro and Business plans support HDMI and AirPlay output, letting you display lyrics, cues, or visuals on an external screen or projector during your performance.
How does cloud sync work?
PadVox syncs your setlists, tracks, lyrics, cues, and project settings to the cloud automatically when connected to the internet. All project members get the latest version on their devices. Free includes 1 GB, Pro includes 25 GB, and Business includes 50 GB.
Can I import tracks from my DAW?
Yes. Export your stems from any DAW (Logic Pro, Ableton, Pro Tools, etc.) as individual audio files and import them into PadVox. You can also use the web app to upload and organize your files.
Still have questions?
We're here to help. Reach out and we'll get back to you as soon as possible.
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